Aftersale Service
Support for your PowerSelect generator, from warranty repairs to on-site service.
One-year carry-in warranty
Every PowerSelect product comes with a one-year carry-in warranty. If you experience a fault, you can bring the unit in for assessment and repair under the warranty where applicable.
Collection by arrangement
If you need us to collect your generator, we can arrange collection for a fee. Ask us for the collection cost before booking.
On-site technician visits
Our field technicians can assess your generator on site. A call-out fee applies to an optional on-site visit, even when the repair itself is covered by the warranty.
What to have ready
Keep your proof of purchase, model code and serial number handy. If you’re reporting a fault, tell us when it started and what equipment was connected at the time.
The one-year warranty is in addition to your statutory consumer rights. If the Consumer Protection Act requires a return at the supplier’s expense, we cover the return cost.
